Purplepoint™ Smart Service
IoT for service in the field
How do you know when it's time to refill, empty, or maintain? How do you optimize technician time and travel routes? How quickly can you respond to a service need – and how often is it too late?
Purplepoint Smart Service helps you move from reactive to proactive service management. With sensors, alarms, map support, and data analysis, you gain control, foresight, and a more efficient team in the field.
More efficient service – fewer interventions, the right actions at the right time
Higher customer satisfaction – fewer mistakes, more transparency
Lower costs – better planning, less downtime
Scalable business – you can offer the service to your customers yourself
What is Purplepoint™
Smart Service?
Purplepoint™ Smart Service is a partially packaged solution built on our IoT platform, Purplepoint™. We have already assisted customers in various industries with similar needs – measuring levels, creating alarms, planning interventions, and connecting technicians to the right place at the right time. Now we offer this solution as a quick start – which you can easily customize for your specific business.
From reactive to proactive
With the help of sensors, level measurements, and automatic alarms, Purplepoint Smart Service gives you full control over service needs – before it becomes a problem. The system automatically creates cases, optimizes routes, and shows what needs to be addressed, when, and where. You avoid unnecessary visits and have a service organization that works on the right things, at the right time.
Customized to your needs
Each installation is configured according to your reality. Whether you need to measure fill levels in containers, monitor wear in machines, or track SLAs at service points – we customize sensors, communication, interfaces, and workflows. The solution works with both QR and NFC, in the field and in the office, and provides a comprehensive overview in Purplepoint Cloud.
Create new business models
Many of our customers use Purplepoint to offer services to their own customers. With sensors in your products, you can charge for availability, subscriptions, or smart features – not just for a single service visit. We help you build a scalable business on top of the technology.
What is included in the solution?
Sensors that measure levels, wear or other conditions
Automatic alarms when threshold values are reached
Digital service requests linked to each service point
Purplepoint App for the field technician
Map view and route planning to optimize technician's time
Analyzers and dashboards in Purplepoint Cloud
QR/NFC scanning for check-in and signing in the field
Support, training, and further development as needed
This is how it works,
from idea to operation.
We guide you from idea to operation and management of a full-scale service offering.
Preliminary study
We map your needs and current process
Solution proposal
We create a plan and show how it can work
Proof of Concept
We test on a small scale
Adaptation & industrialization
We are finalizing the solution
Launch & support
We implement and support you in the long term
Long-term management as a service
What do you win?
More efficient service
Fewer interventions, the right actions at the right time
Lower costs
Better planning, less downtime
Higher customer satisfaction
Fewer mistakes, more transparency
Scalable business
You can offer the service to your customers yourself.
Customers who have already streamlined
their service offerings
Learn more about how Länsförsäkringar & Stena Confidential deliver more efficient service and lower costs to their customers.
Explore our platform Purplepoint™
Purplepoint™ is our platform for industrial IoT. With it, you can connect products, collect valuable data, and create smarter services – quickly, securely, and flexibly.
Ready to take the next step?
Contact us and tell us about your challenges – we help you find a solution that creates real business value. We are ready when you are!
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